Returns and Exchanges

We want you to be completely satisfied with your By boe purchase. If for any reason you are not completely satisfied, you may return your purchase for a full refund of the purchase price less your shipping and handling cost. We will gladly accept unworn merchandise in its original condition within 14 days of receipt. Shipping and handling cost are not refundable and by boe is not responsible for return shipping. Returns must be pre-paid and shipped via an insured delivery provider (USPS, UPS, or FedEx). It takes 10-12 business days to process your return. Credit for your returned item(s) will be refunded back to your account in the same form of payment in which it was received. The credit should appear on your next statement. You will receive an email confirming the completion of return processing

If you have received the incorrect item or the item was damaged upon arrival it will be repaired or replaced at no cost. By boe will issue a call tag for return shipping from you to us and send replacement back to you at no cost. Claims must be made within 7 days of receipt.

For all returns or replacements please email us at [email protected] or call 718-488-0400 to receive a return authorization (RA) number. (RA) Number must be marked on the outside of the package. Packages without RA number will not be accepted

All sale merchandise is final sale.

We cannot offer merchandise exchanges. If you would like one item in place of another, simply return your original purchase by following the above Return Guidelines and place a new order for the item you would like.

Repairs

Please see our product care below for suggestions on how to keep your jewelry in its very best condition.

In the case of jewelry being damaged over time, we are able to offer repairs for a fee. Charges are assessed once the item for repair has been received and evaluated. To request repairs, please contact our office at 718.488.0400 or email us at [email protected] for a return authorization (RA) number (if you include an image and description of the item to be repaired in your email we may be able to assess the repair charge and estimated time before you send it in). (RA) Number must be marked on the outside of the package. Packages sent without (RA) numbers will not be accepted.

By boe is not responsible for shipping and handling charges. Merchandise must be shipped via an insured delivery provider (USPS, UPS, or FEDEX)

Domestic shipping

Domestic shipping includes all 50 U.S. states and Puerto Rico. Domestic shipping options include UPS, USPS or FedEx. We offer standard ground as well as expedited services.

Please allow between 1-2 business days for your standard shipping order to be processed and shipped. Free ground shipping applies to all 50 States and Puerto Rico via USPS standard on all orders over $75 before tax. Orders requiring expedited shipping must be placed before 12-noon EST to ensure being shipped out the same day

Orders do not ship weekends or holidays.

By boe ships out of Brooklyn, NY. Please check your selected carriers website for time in transit to your location.

International shipping

International orders can be shipped via United States Postal Service or UPS.

UPS time in transit is typically3-4 business days and United States Postal Service typically 7-14 business days but please refers to your selected carrier’s website to calculate time in transit or email us at [email protected] and we can try to assist you.

Please note that orders shipped with United States Postal Service will coordinate with your country’s postal service. Once the package leaves the US we can no longer assist you with tracking it. All orders shipped outside the US may be subject to local customs fees or duties. Every country has different procedures and fees for incoming packages. By boe does not have information on customs or duties and we are not able to estimate these charges. Customs processing may delay packages.

Orders do not ship weekends or holidays.

Discounts/vouchers

RETAIL ONLY: Discounts and vouchers cannot be combined with any promotions or free shipping, unless stated otherwise. Discounts and coupons may not be used to purchase gift cards.

WHOLESALE ONLY: Wholesale customers are not eligible for any promotions, offers or free shipping, unless stated otherwise

Order confirmation

Your receipt or order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. By Boe reserves the right at any time after receipt of your order to accept or decline your order for any reason. We will contact you via phone or email if your order cannot be completed. In a case where the By Boe website had charged your account at checkout, we will process a refund. For assistance, please contact the By Boe office at 718.488.0400 or [email protected]

By Boe Ltd.
253 36th street, Unit #309
Brooklyn, NY 11232
718.488.0400
[email protected]

Product care and information

Though By boe jewelry has been designed and manufactured to the highest quality standards, please note that many styles are delicate and requires gentle handling. Proper care and maintenance will preserve the beauty and shine of your By boe jewelry. When jewelry is not being worn, always store in the pouch provided or in a jewelry box.

14kt Gold Filled. 14kt gold filled is a technique where 14kt gold gets heat bonded to a core of brass. 14kt Gold-filled is legally required to contain 1/20th of its weight in gold which is a much higher gold content than gold plating. This creates a product that will not fade and has the sheen of pure gold. Care should be taken when cleaning to protect the layer of gold from being worn away or nicked. Do not use abrasive compounds to clean the jewelry. The best way to care for it is to gently scrub it with an old soft toothbrush and a mild dish washing liquid. Rinse and lay on a towel to dry. Be sure it is completely dry before storing.

Gold Plated Sterling Silver. By Boe’s gold plating is an overlay of 14kt gold on sterling silver.  This ensures a quality metal as opposed to base metals under your gold.  The most important tool against tarnish is preventative care. The gold plating is sensitive to scratching and cleaning, so if you need to polish your jewelry, use only a dry and soft clean cloth.  Do not use a silver polishing cloth as it will remove the 14kt overlay from the silver. For severe tarnish or cleaning, you can use a gold polishing cloth lightly, but repeated or excessive use will ruin the surface of the jewelry

Sterling Silver. Exposure to air, dust or other elements, particularly those containing salt air and sulfur, may cause sterling silver to tarnish more rapidly.  However, silver that is regularly used typically needs less care, so By boe encourages you to enjoy and wear your silver every day. There are a number of non-abrasive polishes on the market specifically designed to remove tarnish.  Always read the warning label and take care when using polishes on your jewelry.

Other materials An “oxidized” (labeled as OXSS) finish is the deliberate blackening of crevices in the ornamentation of a sterling silver object to make its decorative details stand out more clearly. Take care as this finish can be removed by overzealous cleaning and polishing.

If you have any additional questions regarding product care, please contact us at 718.488.0400 or email [email protected]

Creating an Account/My Account

How do I become a registered user for this site?

To become a registered member of this site, click Log in then customer on the menu bar under new customer and enter your information. Then click Submit. You will receive a confirmation email confirming your registration.

How do I sign in to this site?

To sign in to your customer account, click Log In, then customer on the menu bar from the home page and enter your e-mail address and password.

How do I sign out of this site?

To sign out of your customer account, click Log Out on the menu bar and you will return to the home page. If Log Out does not appear on the menu bar, then you are not currently signed in to the site.

What if I forgot my password?

If you have forgotten your password, click Log In on the menu bar to access the Sign In screen. At the bottom of the page, click on the Forgot your password? link. On the password retrieval page, you may enter your e-mail address, and then click Submit. We will send your password to the e-mail address we have on file for your account.

Can I update my account contact information?

To update your contact information you must first Sign In. Click My Account on the menu bar to access your account information. Select the Profile for which you wish to update the contact information. Make your changes and then click Save.

Can I change my e-mail address and password?

To update your e-mail address and password you must first Sign In. Click My Account on the menu bar to access your account information and then select Change E-mail Address and Password from the My Account menu. You may update your e-mail address, first and last name, and change your password, then click Save.

Can I view my previous orders placed on this site?

To view your order history you must first Sign In. Click My Account and then account dashboard on the menu bar to access your account information. Select View Order History from the Account dashboard menu and then select the order number for the order you wish to view.

Who can I contact if I have questions?

Please click Contact on the menu bar to learn how to reach us regarding any questions or issues you may have. You can also email us at [email protected] or call us at 718-488-0400.

Is my credit card information secure through this site?

YES! Your credit card information is protected with a secure SSL Certificate that encrypts all of your transactions through our site with industry-standard secure sockets layer (SSL) technology. If the online store accepts credit cards, rest assured that both your credit card information and personal information are protected. Please see our terms and conditions page for further information.

Privacy Policy

By Boe is committed to protect the security of our customers’ personal information. Access to those who are directly in charge of providing products to you. We maintain physical, electronic and procedural safeguards to protect your personal information. Whenever you shop online with By Boe, we obtain all information necessary to complete and process your order including; your name, address, phone number and email address. Under absolutely no circumstances will we sell, loan, rent, trade or release your name, address, email address or any other personal information to a third party. Your credit card is processed by authorize.net and we do not have access to your credit card details. We may retain details of your product purchases with us.

By Boe uses your email and occasionally your phone number to communicate with you regarding your current order. We may also send you promotional details via email if you have asked to receive such information. Each time you receive an email from us you will be given the option to be removed from our list.

Terms and Conditions

In General

By Boe Ltd. (“[byboe.com]”) owns and operates this Website.  This document governs your relationship with www.byboe.com. Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

This Website may contain links to other websites (the “Linked Sites”), which are not operated by byboe.com. Byboe.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

Prohibitions

You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and [byboe.com] will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

Intellectual Property, Software and Content

The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of By Boe Ltd. or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by By Boe Ltd. and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise without prior approval from By Boe ltd..

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

In order to contract with byboe.com you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. byboe.com retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be byboe.com or may in some cases be a third party. Where a contract is made with a third party byboe.com is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

(a) Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

(b) Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

(c) Payment

Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorization being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been dispatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law byboe.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect byboe.com’s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

Disclaimer as to ownership of trade marks, images of personalities and third party copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trademarks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with byboe.com and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to byboe.com.

Indemnity

You agree to indemnify, defend and hold harmless byboe.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

Variation

Byboe.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and byboe.com. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of byboe.com.